AI Customer Support Engineer

CCO | DataTech SaaS scale-up

"We need an AI Customer Support Engineer who can handle complex support cases, own the customer journey, and help shape our growing support organization."

  • Business support
  • Engineering

Customer

A VC-backed DataTech scale-up focused on enterprise AI solutions. With cutting-edge technology and a growing customer base, the company required a highly technical customer support professional to enhance the deployment and integration of their software into enterprise environments.

Challenge

The client sought an AI Customer Support Engineer with deep technical expertise in AI infrastructure, including Docker and Kubernetes, as well as strong SQL proficiency. The ideal candidate would take ownership of the customer journey, manage technical support cases, and collaborate across engineering and sales teams to elevate customer experiences. This hire also needed to contribute to building the customer support organization within the scale-up.

Results

We successfully placed an AI Customer Support Engineer who met all the technical requirements and was eager to take ownership of the new team. This hire is set to improve customer experiences, streamline technical support processes, and contribute to the growth of the support organization as the scale-up continues to expand.

Keep reading about our happy clients