About the client
Our client is a global leader in helping businesses transform and innovate through cutting-edge technology and design. With a diverse team of experts across the world, this company develops digital services, products, and business models for sustainable growth, focusing on creating an inclusive and technology-driven future.
Key responsibilities
- Build and maintain trusted client relationships, acting as a strategic advisor to high-profile brands.
- Manage projects and teams related to Digital Product and/or Service Design, Growth Strategy, Innovation Strategy, Marketing & Content Strategy, Digital Engagement Strategy.
- Engage in domain leadership, project management (including team management exposure), delivery, content and offer development, practice leadership, and business/account development.
Your background
- Around 10 years of experience in one or more of these topics: customer experience design, customer data strategy, marketing and sales strategy, business model disruption, product and service innovation, customer experience transformation, CRM and loyalty, customer service transformation and operating models, at an established management consulting firm, a digital agency or from an internal role with an established company.
- Demonstrated successful engagement into the delivery of digital projects and services.
6+ years of experience in managing the successful delivery of digital projects. Exposure to one or more of Financial Services, Life Sciences, Energy & Utilities, Telco or Consumer Product and Retail sectors is highly preferred. - Strong client engagement skills: ability to build and maintain trusted client relationships, acting as a strategic advisor to high-profile brands.
- Strong business development skills: experienced crafting compelling proposals, deliver pitches, and play a key role in closing new business.
- Strong core consulting skills, including: meeting and workshop development and management, deck writing, storyboarding, inductive/ deductive reasoning, client interviewing, issue analysis, data analysis, process design, and change management.
- Strong personal and professional values.
Your skills
- You are fluent in English and French or Dutch.
- Demonstrate strong consulting and advisory skillset including analytical capabilities, ability to synthesize content and translate it into sound recommendations and deliverables.
- Strong leadership skills
- Strong creative skillset and out of the box thinking.
- Team player able to lead teams in the future.
- Able to simplify and bring clarity to challenging situations, models and issues to create structured actions.
- Customer-centric personality.
- Able to mentor and coach others to deliver quality results and promote others’ professional development.