Our Client is a SaaS software provider specialized in Risk, Compliance, and Process Management. They help organizations implement internal risk control more efficiently and effectively, while providing insights into the enforcement of policy processes.
The company is in an exciting phase of growth and innovation, expanding internationally while continuing to deliver top-tier GRCA solutions (Governance, Risk, Compliance, and Audit). Their team thrives on collaboration, pragmatism, and a customer-centric approach, offering clear, efficient, and impactful solutions.
They’re looking for a Customer Success Manager (CSM) to join their Sales & Marketing team and ensure clients achieve their goals and get the most out of the solutions.
As a key member of the team, you’ll play a crucial role in driving customer satisfaction, retention, and growth. This is an opportunity to grow with a dynamic company and contribute to the rapid scaling of the business.
What you’ll do:
Work closely with colleagues from Sales, Professional Services (Implementation), Marketing, and Customer Support
- Customer Onboarding: Guide new clients through a smooth onboarding process and ensure seamless implementation of solutions
- Relationship Management: Build and maintain strong relationships with clients, acting as their primary point of contact for questions and feedback
- Strategic Advice: Collaborate with clients to understand their goals and offer tailored recommendations to maximize product value
- Issue Resolution: Represent the customer’s voice internally and ensure timely problem-solving by working closely with technical and product teams
- Performance Monitoring: Track client metrics and proactively address risks or improvement opportunities
- Upselling & Renewals: Identify growth opportunities within accounts and support product adoption and renewal strategies
- Training & Support: Deliver training sessions, webinars, and resources to help customers succeed
What they’re looking for:
- At least 3 years of B2B experience in Customer Success, Account Management, or a similar role, preferably in SaaS or tech industries
- Experience with and/or knowledge of GRC (Governance, Risk & Compliance) is a plus
- Excellent communication, problem-solving, and interpersonal skills
- Customer-oriented, empathetic, and solution-driven, with a passion for achieving results
- Familiarity with CRM platforms, project management tools, and data analysis
- Comfortable working in a dynamic, fast-changing environment
- Bachelor’s degree in Business Administration, Communication, or a related field (or equivalent experience)
What they offer:
- Competitive salary & performance-based incentive plan
- Opportunities for learning and development
- Fun teambuilding events, social and sports activities
- Work with a top-tier team striving for exceptional success
- An inspiring, fast-growing, international work environment
- They believe in the power of diversity and innovation and value the unique perspectives each team member brings to strengthen their success. As they grow, they’re looking for driven professionals who want to make a real impact.
